Terms of Service
Service Agreement
MCDowell Secure provides professional HVAC repair, installation, and maintenance services with a focus on security and reliability. By scheduling service with us, you agree to be bound by these Terms of Service. Our expertise extends from emergency heating repairs to comprehensive cooling system maintenance, serving both residential properties and commercial facilities with equal dedication to quality and security standards.
Service Scope and Diagnostic Process
All HVAC service estimates provided by MCDowell Secure are based on initial system evaluation and the information you provide about your equipment. Once our certified technicians begin work, they may discover additional issues that require attention for optimal system performance and safety. We will immediately inform you of any necessary additional repairs and provide updated pricing before proceeding. Our security-focused approach means we pay special attention to system vulnerabilities, access points, and integration with building security systems during all HVAC work.
Payment Terms and Security
Payment for HVAC services is due upon completion unless alternative arrangements are established in advance. We accept secure payment methods including encrypted credit card processing, certified checks, and approved financing options. A diagnostic service fee applies to all appointments, covering system evaluation, security assessment, and travel. This fee is applied toward your total repair cost if service is performed. Emergency and after-hours HVAC services include additional security verification protocols and corresponding charges. All financial transactions are processed through secure, encrypted systems.
Scheduling and Access Protocols
HVAC service appointments may be rescheduled or cancelled without penalty with at least four hours advance notice. Late cancellations or missed appointments may result in a service fee. Our technicians follow strict security protocols when accessing properties, including identification verification and access logging. While we provide estimated arrival windows, exact times may vary due to security clearances, traffic conditions, or unexpected complexities with prior jobs. We implement secure communication channels to notify customers of schedule changes or delays.
Security-Enhanced Warranties
Parts installed during HVAC repairs carry manufacturer warranties as specified, with additional security verification for authenticity. Our labor is guaranteed against defects in workmanship for one hundred days from service completion, with enhanced documentation for security-conscious clients. Certain HVAC repairs may affect integrated security systems or monitoring capabilities; our technicians will fully disclose these implications before proceeding. We carry comprehensive liability insurance and maintain security bonds for all work performed, with special coverage for properties with integrated security systems.
Property Access and Security Protocols
By scheduling HVAC service with MCDowell Secure, you authorize our background-checked technicians to access designated areas of your property. Our personnel follow strict security protocols including identification display, access logging, and adherence to your security requirements. You are responsible for deactivating relevant security systems or providing necessary access codes. Our technicians undergo regular security training and maintain clean records. For facilities with enhanced security requirements, we offer specialized teams with additional clearances and security certifications.
Secure Service Plans
Our Secure HVAC Maintenance Plans include enhanced security features such as technician background verification, access logging, and security system compatibility checks. Plans automatically renew unless cancelled in writing at least thirty days before renewal, with secure notification through encrypted channels. Plan benefits apply only to registered properties and include priority scheduling for security-sensitive facilities. We reserve the right to modify plan terms or security features with appropriate notice to current subscribers. Specialized plans are available for high-security facilities and government installations.