Privacy Policy
Secure Information Collection
MCDowell Secure implements secure protocols for collecting personal information necessary to provide HVAC repair services. This includes encrypted collection of your name, address, contact details, security requirements, and HVAC system specifications. We gather this information through secure service request forms, encrypted communication channels, and protected customer interactions. For facilities with integrated security systems, we may collect additional information about system compatibility and access protocols to ensure safe service delivery.
Secure Use of Information
We use your personal information exclusively to schedule and perform HVAC services, dispatch verified technicians, process secure payments, and maintain encrypted service records. Your contact information enables secure communication about appointments, service updates, and security notifications. HVAC system details help our technicians prepare with appropriate security clearances and specialized tools. We analyze aggregated, anonymized data using secure systems to improve our services while protecting individual privacy. We never share your information for marketing purposes and maintain strict confidentiality standards.
Protected Information Sharing
We share information only through secure channels and only as necessary to provide HVAC services. This includes sharing with our background-verified technicians who require specific information to perform repairs safely and efficiently. We may share information with manufacturers through secure portals for warranty claims, with encrypted payment processors for transactions, or with security-cleared specialists when unique expertise is required. All third parties must maintain our security standards and confidentiality requirements. We disclose information only when legally required through proper secure channels.
Advanced Data Protection
MCDowell Secure implements enterprise-grade security measures to protect your personal and payment information. Our systems feature multi-layer encryption for data transmission and storage, with access restricted through multi-factor authentication. Physical records are stored in secure facilities with controlled access. Payment information is processed through PCI-compliant systems with additional security layers. We conduct regular security audits, penetration testing, and system hardening to maintain protection against evolving threats. All personnel undergo security training and background verification.
Secure Communication Channels
We communicate through encrypted channels regarding HVAC service appointments, security protocols, maintenance reminders, and safety notifications. Service plan subscribers receive secure notifications through encrypted messaging systems. You may customize communication preferences while maintaining receipt of essential security and service messages. Emergency notifications regarding HVAC system security vulnerabilities or urgent maintenance needs are delivered through priority secure channels regardless of communication preferences to ensure safety and system integrity.
Secure Data Retention
We retain HVAC service records in encrypted formats for a minimum of seven years to comply with security regulations, warranty requirements, and service history maintenance. Payment information is retained only as necessary for transaction processing and financial compliance, with strict encryption throughout. You may request access to your information through secure verification processes or corrections to inaccurate data by contacting our security team. Certain information must be retained for security audit purposes, regulatory compliance, or legal requirements with appropriate protection measures.
Digital Security Measures
Our website employs advanced security protocols including HTTPS encryption, secure socket layers, and regular security updates. We use secure cookies for session management and encrypted analytics to improve user experience while protecting privacy. Third-party services integrated with our platform must meet our security standards and undergo regular security assessments. Our website may contain links to manufacturer security portals or industry resources with appropriate security measures. This Privacy Policy applies specifically to information collected and protected by MCDowell Secure systems and personnel.